Carpet Cleaning E14 Privacy Policy

This Privacy Policy explains how Carpet Cleaning E14 collects, uses, stores, and protects personal data for all Carpet Cleaning E14 customers in our service area. It also describes your rights under the UK General Data Protection Regulation and relevant data protection laws.

By using our carpet cleaning and related services, you acknowledge that you have read and understood this Privacy Policy.

Who This Policy Applies To

This Privacy Policy applies to all Carpet Cleaning E14 customers in our operating area, including individuals making enquiries, booking services, or otherwise interacting with us as private consumers or business customers. It also applies to website visitors where personal data is collected, and to any person whose personal data we process in connection with providing our services.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking, or use our services:

Identification and contact details, such as your name, billing address, service address, and any other address you provide for service delivery. We also collect communication preferences where you provide them.

Service and booking information, such as details about the property or premises where the cleaning service is required, the type and frequency of services requested, appointment dates and times, access instructions, and records of communications relating to the booking and delivery of services.

Payment and transaction data, including records of payments you make for our services, amounts charged, payment method used, invoices issued, and any associated billing notes. We do not store full payment card details where card processing is handled by a third party.

Communication records, including enquiries, complaints, feedback, and any correspondence you send to us by phone, online form, or post. We may also record notes relating to your requests to help us manage our relationship with you.

Technical and usage data, if you visit our website, such as your IP address, browser type, and information about how you use our website or online booking tools, where this is collected. This data is used to improve and secure our services and may be collected using cookies or similar technologies.

Lawful Basis for Processing

We process personal data only when we have a lawful basis under data protection law. Depending on the context, we rely on the following grounds:

Performance of a contract: We process your personal data where it is necessary to enter into or perform a contract with you, for example to provide carpet cleaning services, arrange appointments, send confirmations, issue invoices, and manage your account.

Compliance with legal obligations: We process certain data to comply with legal and regulatory requirements, including record-keeping, accounting, taxation, and responding to lawful requests from public authorities.

Legitimate interests: We may process your data when it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. Examples include improving our services, managing and training staff, preventing fraud, securing our systems, and handling customer enquiries and complaints.

Consent: In limited circumstances, we may rely on your consent, for example where required for specific marketing communications or for the use of certain optional cookies. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services, including responding to enquiries, offering quotes, booking appointments, delivering carpet cleaning and related services, and following up on service quality.

To manage our relationship with you, such as maintaining customer records, communicating about your bookings, handling questions or complaints, and providing customer support.

To process payments and accounting records, including generating invoices, processing and recording payments, managing refunds where applicable, and maintaining financial records for legal and tax purposes.

To improve and develop our services and operations, including analysing how customers use our services, training staff, enhancing customer experience, and maintaining the security and performance of our systems and premises.

To send permitted marketing or service messages, such as information about similar services you have already purchased or updates directly related to your existing bookings, and only where allowed by law and your preferences.

To comply with legal and regulatory requirements, including responding to lawful requests from authorities, enforcing contractual terms, and protecting our rights and the rights of others.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Customer and booking records are generally kept for a period that allows us to manage repeat services, handle queries or complaints, and maintain accurate financial and tax records in line with statutory retention periods. After the relevant retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

Where we rely on your consent for processing, we keep the affected data until you withdraw your consent or until it is no longer needed for the stated purpose, whichever occurs first, unless a longer retention period is required by law.

Data Sharing and Processors

We may share your personal data with trusted third parties that act as data processors on our behalf. These processors help us provide and support our services and may include service scheduling or booking platforms, payment processing providers, providers of accounting or invoicing tools, and information technology and system support providers.

We ensure that all processors only process your data in accordance with our instructions, under appropriate contractual safeguards, and with adequate security measures in place. They are not allowed to use your data for their own purposes.

We may also share personal data with professional advisers such as accountants or legal advisers, insurers, and law enforcement or regulatory bodies where required by law or where necessary to protect our rights or the rights of others.

We do not sell your personal data. If any transfer of data outside the United Kingdom or European Economic Area occurs, we will ensure that appropriate safeguards are in place in accordance with data protection law.

Security of Your Data

We take reasonable and appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, staff training, secure storage arrangements, and the use of reputable service providers.

While we strive to protect your personal data, no method of transmission or storage is completely secure. You are responsible for keeping any account details or access information confidential and notifying us promptly if you suspect any unauthorised use.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no longer a lawful basis for us to retain or process it.

Request restriction of processing of your personal data in certain circumstances.

Object to processing based on our legitimate interests, including certain types of direct marketing.

Request the transfer of your personal data to you or to another service provider, where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on your consent to process your personal data. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

If you wish to exercise any of these rights, you may contact us using the communication methods available through our usual customer contact channels. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can attempt to resolve any concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updated version will apply to all Carpet Cleaning E14 customers in our service area from the date it is made available.

We recommend that you review this Privacy Policy periodically so that you remain informed about how we protect your personal data.